Customer Overview
City of Greater Geelong is one of Australia’s largest regional councils, delivering critical community services across infrastructure, public spaces, waste management, planning, and local government operations. With multiple departments, suppliers, and stakeholders involved in procurement and finance processes, the organisation sought a smarter, more connected way to manage purchasing and supplier interactions.
Working alongside Tinyloop and leveraging the power of ServiceNow, the City of Greater Geelong embarked on a transformation journey to modernise its Source-to-Pay (S2P) operations.
The Challenge
Like many growing public-sector organisations, procurement and finance processes had evolved across disconnected systems and manual workflows over time.
Key challenges included:
- Limited visibility across procurement requests, approvals, and supplier activities
- Manual handoffs between teams are creating delays and inconsistencies
- Difficulty tracking procurement status and financial accountability in real time
- Email-heavy processes that slowed approvals and increased operational overhead
- Inconsistent user experiences across departments and stakeholders
The City required a solution that could simplify operations, improve governance, and create a more seamless employee and supplier experience.
The Solution
Tinyloop partnered with the City of Greater Geelong to implement a modern Source-to-Pay (S2P) experience powered by ServiceNow.
The initiative focused on connecting procurement and finance workflows into a unified platform experience that improves visibility, automation, and operational efficiency.
The solution included:
- Streamlined procurement request and approval workflows
- Automated routing and governance controls
- Centralised visibility into procurement activities and supplier interactions
- Improved collaboration between procurement, finance, and business units
- User-friendly self-service experiences for employees
- Enhanced reporting and operational insights for leadership teams
By leveraging ServiceNow’s workflow capabilities, the City gained a more connected operational model designed to reduce friction and improve service delivery.
Business Impact
The transformation delivered measurable operational improvements across procurement and finance functions.
Faster and More Consistent Processes
Procurement requests that previously relied on emails and manual follow-ups could now move through automated approval paths with greater transparency and consistency.
Improved Visibility and Governance
Leadership teams gained clearer oversight into procurement activities, helping strengthen accountability, reduce bottlenecks, and support better decision-making.
Better Employee Experience
Employees benefited from a more intuitive and simplified experience, reducing confusion around procurement processes and improving responsiveness across departments.
Stronger Cross-Functional Collaboration
Procurement, finance, and operational teams could now work within a connected workflow environment rather than disconnected systems and spreadsheets.
A Smarter Foundation for Future Growth
The Source-to-Pay initiative represents more than a technology implementation. It establishes a scalable digital foundation that enables the City of Greater Geelong to continue modernising operations while improving internal efficiency and stakeholder experiences.
With ServiceNow and Tinyloop, the organisation is better positioned to:
- Support future operational growth
- Standardise procurement processes across teams
- Improve compliance and reporting capabilities
- Increase efficiency through workflow automation
- Deliver more connected digital services internally
Highlights
- Unified procurement and finance workflows into a connected digital experience
- Reduced manual effort and approval delays through automation
- Improved visibility and governance across procurement operations
- Enhanced employee experience with streamlined self-service capabilities
- Enabled scalable and future-ready Source-to-Pay operations
About Tinyloop
Tinyloop helps organisations simplify complexity through intelligent workflow solutions powered by ServiceNow. From IT and operations to procurement and enterprise service delivery, Tinyloop partners with customers to design connected experiences that improve efficiency, visibility, and business outcomes.
